513 Reviews Found
Confirmed Sales Customer
all involved with our purchase of our 2020 Equinox were professional & answered all of questions concerning options. Have a customer for life. Thank you
Patricia D.
CHAZY
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again for the recommendation, and have an amazing day!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hi, we really appreciate your positive review! We hope to see you soon!
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Confirmed Service Customer
Service staff apparently didn't read the online appointment to see I needed state inspection, and to investigate issues with seat upholstery. Ended up waiting an extra 20 min while they brought the vehicle back in for the inspection, didn't even bother bringing up the upholstery issue as I didn't have any more time to waste there.
John V.
PERU
Business Response
Thank you for reaching out to us. We regret to hear about the situation you have described. I know that the Online Service Scheduling doesn't automatically add additional service when requested we do recommend when talking to the Service Advisor at the counter or on the Phone to please let them know of any other required services you are looking for. I am sorry for any inconvenience this had cause but if you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
Originally brought car to dealer garage in June for problems. Was found that oil was excessively low. Oil was refilled etc and test drove. The car had not been leaking oil underneath. When I questioned why the oil would be low, the desk person said "the car is getting older and burning the oil off faster. You need to check the oil regularly and add oil as needed". This didn't really make sense to me as the car was only 7 years old but I'm no mechanic. Car was brought back in January and notified the garage that the car continues to lose oil and no oil is leaking underneath. I said there has got to be something wrong. Garage found excessive oil consumption related to excessive wear on piston rings. Bill for $3000. Shortly after this, I received notice in the mail that there was a class action lawsuit against GM for this exact problem. I was not very happy to find this out since the original problem was back in June and not properly investigated by mechanic. And since the work was not done until january i was over the mileage and age of the car being covered by the class action suit. I called the garage to notify them about this known issue and the desk person did not seem to really care about my concerns. Then to add to issues, I noticed a few weeks after the work was done that my car was now leaking oil underneath. I did not realize it at first since my garage floor is black and I thought the wet spot was just melted snow. Car was brought back to the garage and found a bad seal which was related to the work that had been done. All in all not happy with this whole process
Lynn T.
CHAZY
Business Response
Thank you for reaching out to us. We regret to hear about the situation you have described. I did look more into your repair and the information about a Class Action wasn't found however there is a GM Special Policy Bulletin that came out and in January 2020 referencing Oil Consumption that only covers the vehicle up to 120,000 miles. After reviewing our records it shows that when you were here in June the vehicle had 123,556 miles which at that time it would have been out of the Policy parameters as well. If you feel that GM should reimburse you for the repair I would suggest calling 1-800-222-1020, Chevrolet Customer Assistance, and request from them what you would like because it is beyond the parameters for our Service Manager to assist. I am sorry for any inconvenience this has caused but please let us know how you make out. Tim Parker
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Wow, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Service was timely and happy with the quality. It's quite a distance for us but enjoyed taking a look at other vehicles while there.
William A.
PLATTSBURGH
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Parker Chevrolet Inc. and we hope to see you again.
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Confirmed Service Customer
No problem getting appt Service was thorough, timely, and courteous.
Laura R.
BRUSHTON
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Parker Chevrolet Inc.! We hope to be of service to you again in the future. Best wishes, Parker Chevrolet Inc.
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Confirmed Service Customer
They came and picked up my truck and brought it back to me once the service was complete. Grateful for this as I didn���t have to take time off from work.
Scott D.
ROUSES POINT
Business Response
Hello, we are glad we could help! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
I just got a oil change and lube done, they said they washed my truck but clearly they never did. What ever happened to them washing vehicles when they go in for service. ����
Casey S.
CHAMPLAIN
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests.
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Confirmed Service Customer
They are very professional and do a great job.
Terry B.
PLATTSBURGH
Business Response
Hello, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!
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Confirmed Service Customer
They are very reliable! Always do everything to help any way they can ! Everyone always greets you and says Hello ! Very Excellent Work !
Terry C.
PLATTSBURGH
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Appointment for yearly inspection on new car. Everything went smooth and quick.
Benjamin B.
PLATTSBURGH
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Sales Customer
I had a great experience at Parker���s! CJ was attentive from the beginning, answering all of the questions I had and ultimately getting me into the vehicle I really wanted. John, the sales manager was also great to work with. I will highly recommend Parker���s to others in the future!
Kelly N.
PLATTSBURGH
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Parker Chevrolet Inc.. Thank you again for leaving us this response!
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Business Response
We appreciate your positive review about your recent experience with us! We hope to see you soon!
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Confirmed Service Customer
The staff there is very friendly and accomodating!
Gary W.
CANTON
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! We're looking forward to your next visit with us!
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Business Response
Hi there, thank you so much for your positive comments about Parker Chevrolet Inc.! We hope to see you soon!
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Confirmed Service Customer
Went in for an inspection for 11 an out by 11:20.
Ann M.
ROUSES POINT
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for the great review!
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Confirmed Service Customer
workers are friendly and the dealership is very clean and comfortable.
Lori H.
MOOERS
Business Response
Hello, we're glad to hear you enjoyed your visit. Thanks again for taking the time to leave us this information about your recent visit. Take care!